Section 01
Who We Are
We operate a UK-based phone advisory and upgrade service accessible at fastphone.online. Our telephone number for customer enquiries is 03300599345.
For the purposes of UK data protection law — including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 — we act as the data controller for the personal information we hold about you. This means we are responsible for deciding how and why your personal data is used.
If you have any questions about this policy or how your data is handled, please contact us using the details in Section 13.
Section 02
Personal Data We Collect
Depending on how you interact with us, we may collect the following categories of personal data:
Identity & Contact Information
- Your full name
- Phone number (mobile and/or landline)
- Email address
- Home or billing address (where relevant to your enquiry)
Service & Account Information
- Details of your current mobile contract or tariff
- Your current network provider
- Handset preferences and upgrade requirements
- Records of calls, enquiries, or quotes we have provided to you
Technical & Usage Data
- IP address and browser type
- Pages visited and time spent on our website
- Referring website or search terms used to find us
- Device type and operating system
We do not collect sensitive personal data — such as information about health, religion, ethnicity, or financial account details — as part of our standard service. We will never ask you for payment card numbers over the phone or via this website.
Section 03
How We Collect Your Data
We collect personal data through the following means:
- Telephone calls: When you call us on 03300599345, we may collect the information you share with our advisers. Calls may be recorded for training and quality purposes — you will be informed of this at the start of the call.
- Online enquiry forms: If you complete a contact or quote request form on our website, the information you submit is sent directly to us.
- Website usage: We use cookies and analytics tools to automatically collect technical data about how you navigate our website. See Section 9 for more detail.
- Third parties: In some cases, we may receive your contact details via a referring partner or comparison service. Where this occurs, the referring party is responsible for ensuring your data was collected lawfully before sharing it with us.
Section 04
How We Use Your Data
We use the personal data we collect for the following purposes:
- To respond to your enquiries and provide the phone upgrade advice or quote you have requested
- To process and manage any service arrangements made through our advisers
- To contact you by telephone or email regarding your enquiry or a quote we have prepared
- To improve the quality of our customer service through call recordings and feedback
- To analyse website traffic and improve how our website functions and what information it provides
- To comply with legal and regulatory obligations that apply to us as a UK business
- To send you relevant offers or updates by email or phone, where you have given us permission to do so
We will never use your data for purposes that are incompatible with the reason it was originally collected, unless we have your explicit consent or are required to do so by law.
Section 05
Legal Basis for Processing
Under the UK GDPR, we are required to have a lawful basis for processing your personal data. We rely on the following legal grounds:
- Legitimate interests: We process contact and service information to respond to your enquiries and provide the phone advisory service you have sought from us. This is in both your interest and ours.
- Consent: Where we wish to send you marketing communications or contact you for purposes beyond your original enquiry, we will ask for your explicit consent first. You may withdraw this consent at any time.
- Contract performance: If you proceed with a service arrangement through us, we process your data as necessary to fulfil that arrangement.
- Legal obligation: We may process or retain certain data where required to do so under applicable UK law.
Section 06
Sharing Your Data
We do not sell your personal data to any third party. We may share your information only in the following limited circumstances:
- Network providers and partners: Where necessary to process your upgrade or service request, we may share relevant details with the relevant UK network or service provider.
- Technology providers: We use trusted third-party software providers for functions such as website analytics, call handling, and email delivery. These providers act as data processors on our behalf and are contractually required to handle your data securely and only as instructed.
- Legal and regulatory authorities: We may disclose your data where required by law, court order, or regulatory authority, including HMRC, the ICO, or law enforcement agencies.
- Business transfers: In the event of a business sale, merger, or reorganisation, your data may be transferred to a successor entity under the same terms as this policy.
All third parties with whom we share personal data are required to treat it with the same level of care and protection that we apply, and are not permitted to use it for their own independent purposes.
Section 07
Data Retention
We retain your personal data only for as long as is necessary for the purposes for which it was collected, or as required by law. Our general retention periods are as follows:
- Enquiry and call records: Retained for up to 2 years from the date of your last contact with us, to allow us to handle any follow-up queries.
- Call recordings: Retained for up to 6 months, unless required for a longer period for training, quality review, or dispute resolution purposes.
- Active customer records: Retained for the duration of any service arrangement, plus up to 6 years to meet potential legal and accounting obligations.
- Marketing consent records: Retained for as long as your consent remains active, or until you withdraw it.
- Website analytics data: Typically retained in anonymised or aggregated form; any data linked to identifiable individuals is removed within 13 months.
Once data is no longer required, it is securely deleted or anonymised in line with our internal data retention procedures.
Section 08
Your Rights Under UK GDPR
You have a number of important rights in relation to your personal data. These rights are summarised below. To exercise any of them, please contact us using the details in Section 13 and we will respond within one calendar month.
Right of Access
Request a copy of the personal data we hold about you (known as a Subject Access Request).
Right to Rectification
Ask us to correct any inaccurate or incomplete personal data we hold about you.
Right to Erasure
Request that we delete your personal data where there is no longer a lawful reason to retain it.
Right to Restriction
Ask us to limit how we use your data while a concern or dispute is being resolved.
Right to Portability
Receive a copy of your data in a structured, machine-readable format to transfer to another provider.
Right to Object
Object to us processing your data on the basis of legitimate interests, including for direct marketing.
Right to complain: If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) — the UK's independent data protection authority — at ico.org.uk or by calling 0303 123 1113. We would, however, appreciate the opportunity to address your concerns directly before you contact the ICO.
Section 09
Cookies
Our website uses cookies — small text files stored on your device — to help us understand how visitors use our site and to improve your experience.
Types of Cookies We Use
- Strictly necessary cookies: Essential for the website to function properly. These cannot be disabled without affecting how the site operates.
- Analytics cookies: Help us understand which pages are visited most, how long visitors stay, and where they come from. This data is anonymised and used only in aggregate form.
- Preference cookies: Remember your choices and settings to improve your experience on return visits.
- Marketing cookies: Used only where you have given consent, to show relevant content or measure the effectiveness of our advertising. You may opt out at any time.
You can control and manage cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of this website. For more information about cookies and how to manage them, visit allaboutcookies.org.
Section 10
Data Security
We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. These measures include:
- Secure, encrypted data storage and transmission (SSL/TLS)
- Access controls that restrict who within our business can view personal data
- Regular staff training on data protection responsibilities
- Procedures to detect, investigate, and report data breaches in line with ICO requirements
While we take all reasonable steps to protect your data, no method of electronic transmission or storage is entirely risk-free. If you have any concerns about the security of your personal information, please contact us immediately.
Section 11
Children's Privacy
Our service is intended for adults aged 18 and over. We do not knowingly collect or process personal data relating to children under the age of 18.
If you believe we have inadvertently collected information about a child, please contact us immediately at the details provided in Section 13 and we will take prompt steps to delete that information from our records.
Section 12
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will update the "Last updated" date at the top of this page.
We encourage you to review this policy periodically. Your continued use of our website or service following any changes constitutes your acknowledgement of the updated policy. Where changes are material, we may notify you directly by email or via a prominent notice on our website.